Privacy Policy

The protection of privacy, personal information and data of all those who visit our website is our priority so that you enjoy all our services with maximum security.


As part of this ongoing effort, we will immediately explain to you the nature and manner of processing the data we handle as well as your rights to it, so that if you agree, you can state so that you can make use of our services. Personal data is any information that refers to you individuals who use this website and may lead to the knowledge or verification of your identity. Indicative such information is your name and e-mail. The processing of personal data is any act or series of operations performed with or without the use of automated means in personal data or in personal data sets such as collection, registration or organization, structure, storage, adaptation, change, the retrieval, search for information, use, disclosure by transmission or dissemination or any other form of disposal, correlation, combination, restriction, deletion or destruction (articles 4 par. 1 & 2 of the General Data Protection Regulation).


The personal data collected by the Municipality of Katerini do not concern in any case special categories of data as they are specified by the European and National legislation and specific data concerning racial or ethnic origin, political views, religious or philosophical beliefs or participation in trade union organization as well as genetic, biometric data, data relating to the subject’s health or sexual behavior or sexual orientation. The personal data we collect does not relate to criminal convictions, offenses or related security measures.


The disclosure of the Data to us may be necessary to achieve the purposes set out in this Privacy Policy or may be optional. However, if you refuse to provide the required information, it will be impossible to achieve the basic purpose of collecting the specific Data, and may, for example, make it impossible to fully access and enjoy the services available on our website.


The provision of additional Data, in addition to those that are mandatory, is optional and does not have consequences for the main purposes of data collection, but their provision serves to optimize the quality of the services provided.


So when you visit, necessarily and for the purpose of providing our services only, we collect, process and use some of your personal data. These actions are done only with your consent and within the strict framework of the service we provide. We expressly declare that we comply with the provisions of European and National law regarding the protection of your data and assure you that we manage them in the safest and most reliable way in order to minimize any risk of their leakage or destruction.


1. Data Protection Officer

This Privacy Policy also describes how you use, disclose and protect your personal data, the options you have regarding your personal data, and how you can contact us. For any questions regarding this Privacy Policy, but also any issues related to the processing of your Data (question or request) and the exercise of your rights, you can contact the Data Protection Officer (DPO) of the Municipality of Katerini and send an electronic message at


To protect the confidentiality of your information, we will ask you to verify your identity before making any request under this Privacy Policy. If you have authorized a third party to submit a request on your behalf, we will ask him to prove that he has your permission to act for this purpose.


We respond to your requests free of charge without delay, and in any case within two (2) months from the time we receive your request. However, if your Request is complex or there is a large number of your Requests we will inform you within the month if we need to receive an extension of another (2) two months within which we will respond to you.


If your Requests are manifestly unfounded or excessive due to their recurring nature, we may refuse to follow up on the Request.


2. A few words about our Website is the website of the Municipality of Katerini where the user has the opportunity to browse various points of interest of the Municipality of Katerini.


3. What personal data do we collect and process?

During each visit to our website, in addition to the above mentioned personal data, further data is automatically collected for technical reasons, such as the IP address provided by the Internet Service Provider (ISP) for connecting to the Internet, or information in relation to the internet browser used by you. This technical information may, in individual cases, constitute personal data. As a rule, we use technical data, however, only to the extent necessary for technical reasons, for the operation and protection of our website against attacks and abuse, as well as in a pseudonymous or anonymous form for statistical purposes.


4. How we use your personal data

We want to offer you the best possible experience while navigating our site. To achieve this it is necessary to obtain a complete picture of you, combining the Data we have collected. We then use your Data to provide you with services that you may be interested in.


Legislation for the protection of personal data allows us to do the above in the context of our legitimate interest and the need to understand our visitors in order to provide them with a high level of experience.


Of course, if you ever want to change the way we use your Data, you will find details about what your rights are and how you can exercise your rights right below.


Remember, if you choose not to share the Data with us or to refuse certain communication rights, we may not be able to provide some of the services you have requested.


We collect, process and use your personal data, especially when you visit our website, during your registration and every time you log in to an existing account. We use your personal data always bound by European and National law and this privacy policy. The above actions are performed strictly only for the provision of the services of this site and always with your explicit consent which is given once during your registration. In many cases, your personal data is used after anonymization or pseudonymization.




i. Visit the site


When you visit the pages of the site, the following information will normally be stored for technical reasons in so-called logs:

  • The IP address (Internet Protocol address) of the access computer
  • the website from which you visit us (recommendation)
  • our websites you visit
  • the date and duration of the visit
  • browser type and browser settings
  • operating system
Use of cookies

We use the so-called cookies on our website. Cookies are text files that allow us to make your visit to our website as comfortable as possible. This includes, for example, the default settings for the presentation of our website or other features as well as the possibility of a single registration, so you only need to register on our website once. Cookies contain a clear combination of letters / digits that identifies the browser you are using. These cookies are temporarily stored on your computer and are transmitted only to our server when you visit our website. We mainly use period cookies, which are not stored on your hard drive and are deleted when the browser is closed or after long periods of inactivity.


In this way, in order to show you the most interesting content on our Websites or Apps, we will use the Data that you allow us to keep for you. This is done based on your consent to receive Apps notifications or – for our Websites – your consent to place cookies on your device.


You can view and delete cookies stored on your computer, and control how cookies are generally handled through your web browser settings.


ii. Registration and connection

When you register and are connected we collect, process and use the personal data and information you provide to us within the framework of the applicable legislation on personal data protection. In this context we can contact you at the email address you have already notified us with your registration and always in accordance with consent that you have provided to us, during the registration, suggesting routes, new options and services based on the information we received during your previous visits to our site.


When you are ready to enjoy one of our services you are asked to fill in electronic fields in which there are mandatory fields for registering information. The required information is collected from the required fields to complete the registration, which must include your name and e-mail address.


Information about contacting you, research – evaluation requests and special promotions.


We want to offer you offers and suggestions that are more relevant to your interests. To help us form a better and more general understanding of you, we combine your personal data gathered throughout our relationship. To this end, we also combine the Data we collect directly from you with Data we receive from third parties to whom you have given your consent to transfer this data to us. For example, combining this data will help us tailor your experience and decide what inspiration or content you will share with us.


We may use your information to send information about promotions and special offers of the Municipality of Katerini. With your consent, we will use your personal data and preferences to inform you via e-mail, internet, telephone and / or through social media about relevant products and services. You can oppose this feature at any time.


Social Networks: Depending on your navigation, you can receive, having previously given your consent, notifications about our offers, our news. Our website offers the ability to share on social networks and other related tools that allow you to share your actions within the website with other applications, websites or media and vice versa. Using such features allows you to share information with your friends or the general public depending on the settings you have set in your personal profile. Of course you can revoke this consent at any time.


Participation in Contests: The Municipality of Katerini processes your Data, in case you agree to participate in contests that will be held in the future.


Contact: The Website uses your Data to answer your requests / questions. The information you share with us, enables us to manage your requests and respond to you in the best possible way. We may also maintain a record of your inquiries / requests to us in order to better respond to any future communication. We do this based on our legal obligations but also your legitimate interests in order to provide you with the best possible service and to be able to improve our services based on your personal experience.


To send you research and evaluation requests so we can improve our services. These messages will not contain promotional content and do not require prior consent when sent by email or text message (SMS). We have a legitimate interest in doing so, as this helps make our services more relevant to your preferences. Of course, you are free to refuse to receive these requests from us at any time by updating your preferences to your account.


Protection of rights, assets or security, ours or those of others. Protect your account from fraud and other illegal activities: This includes using your Data to maintain, update and protect your account. We also monitor browsing activity with us to quickly identify and resolve any issues and protect the integrity of our website. All of the above are part of our legitimate interest.


iii. Other relevant information

We collect, process and store the personal data and technical information we obtain from your access to our website, from your own communication by e-mail or through a contact form a) to the extent necessary to prevent or prosecute the abuse or other illegal behavior on our website, b) if we are legally obliged by a state authority such as in view of a formal directive or a court or other decision of the Authorities, and c) to safeguard our rights and requirements.



We also know that the processing of Data is carried out either by the specially authorized personnel of the Municipality of Katerini, or through computer systems and electronic devices by us and exceptionally by third parties, who are committed to maintaining the confidentiality and protection of your Data.


5. To whom do we transmit your personal data

When transmitting your personal data, we consistently ensure the highest possible level of security. Therefore, access to your data has been given to the absolutely necessary staff of the Municipality of Katerini, which is committed to maintaining confidentiality. Also, when your data is transmitted to third parties, this only happens to service providers and partner companies, which have been carefully selected according to the criteria of good management of your personal data. When using third party service providers we ask that they apply appropriate technical and organizational measures to protect your personal data.


Data Disclosure by the Municipality of Katerini

The Municipality of Katerini shares your Data with:

  • Third party service providers that process personal data on our behalf, for example (indicatively mentioned) for hosting, management and maintenance of our data, research and analysis, management of promotional activities of the Municipality of Katerini as well as management of certain services and data.
  • Other third parties, to the extent required for the following purposes: (i) compliance with a government request, court order or applicable law; and our policies, (iii) our own protection against third party claims, and
  • To other third parties when you have given your consent


Also the personal data that we collect (or process) within our Website will be stored in Greece.


In any case, we take measures to comply with the applicable legal requirements for the transfer of personal data to recipients in countries outside the European Economic Area or Switzerland that do not ensure an adequate level of protection. We use various measures to ensure that your Personal Data, if and when transferred to these countries, enjoys adequate protection under data protection rules.


Transfer to service providers


In order for the website to work, we work with various companies such as e.g. central IT services, web hosting companies, to which we transmit the necessary data to fulfill our obligations.


These companies act as performers of the data processing, and therefore use the data provided only in accordance with our instructions. Therefore, there is a strict Legal & Compliance Audit with each processor in our name and on our behalf.


The Executors on our behalf have agreed with us:

  • to maintain confidentiality,
  • to do not send your Data to third parties without our permission
  • to take appropriate security measures,
  • to comply with the legal framework for the protection of personal data and in particular Regulation 979/2016 / EU and Law 4624/2019


6. For what purpose do we process your Data?

We collect your Data for the purposes of our services and in particular for:

a) compliance with the obligations imposed by the applicable legislation

b) controlling, improving and adapting to your preferences and choices regarding our services;

c) the satisfaction survey, the promotion of our services and the sending of newsletters for our services and events



7. What is the legal basis for our processing of your Data?

  • Data protection legislation sets out a number of reasons why we may collect and process your personal data, including the terms of our relationship
  • your consent, where required: For example in the case of sending a newsletter. When collecting your personal data, we will always inform you what data is necessary in relation to a particular service
  • our obligations arising from the law
  • our legitimate interest: In certain cases, we collect your Data in a way that is reasonably expected as part of our operation and that does not substantially affect your rights, freedoms or interests.


8. Data security

The security of your personal data is a high priority for us. Therefore, we protect your data, which are stored to us through appropriate technical and organizational measures to effectively prevent loss or misuse by third parties. In particular, everyone who processes your personal data is committed to maintaining confidentiality. For protection of your personal data, they are transmitted in encrypted form. We use the TLS = Transport Layer Security system to protect communication through your web browser. This is recognizable by the padlock displayed by your browser in the event of a TLS connection. In order to ensure the long-term protection of your data, technical security measures are regularly monitored and, if necessary, updated with the relevant prevailing technology standards.


9. Duration of data storage

Your personal data is retained only for the period required to carry out the purpose for which we collected it in accordance with the above, unless a longer retention period is required by applicable law. Generally, this means that we will retain your personal information for as long as you have an account on our site. At the end of this retention period, your data will be deleted completely or anonymously, for example by aggregation with other data, so that it can be used in an unrecognizable manner for statistical analysis.


10. Your rights

As part of our continuous and immediate service to you, we make sure that if you wish you can be informed about your personal data stored with us, as well as to request their correction or deletion. The quickest and easiest way to do this is to log in to your account and immediately either edit the data stored there or delete your account completely. In the latter case, your data is not destroyed but remains locked for the absolutely necessary period of time defined by our institutional, contractual or legal obligations. After this period your data will be deleted.


In more detail:


You have the right to access your personal Data.

This means that you have the right to be informed by us if we process your Data. If we process your Data you can ask to be informed about the purpose of processing, the type of your Data we hold, to whom we give it, how long we store it, if automated decisions are made, but also about your other rights, such as correction, deletion of data, restriction of processing and submission of a complaint to the Personal Data Protection Authority.


You have the right to correct inaccurate personal Data.

If you find that there is an error in your Data you can ask us to correct it (eg name correction or change of address notification).


You have the right to erasure / “right to be forgotten”.

You can ask us to delete your Data if it is no longer necessary for the above mentioned processing purposes or you wish to revoke your consent in case this is the only legal basis.


You have the right to data portability.

You can ask us to receive in readable form the Data you have provided or ask us to pass it on to another editor.


You have the right to object and withdraw your consent to the processing of your Data.

You may object to the processing of your Data and we will stop the processing of your Data unless there are other compelling and legitimate reasons prevailing over your right. If you have given your consent to the collection, processing and use of your personal data, you may revoke your consent at any time with future effect.


In case we rely on our legitimate interest.

In cases where we process your Personal Data based on our legitimate interest, you can ask us to stop for reasons related to your personal situation. We must then do so if we do not believe we have a legitimate reason to continue processing your Personal Data.


11. Consent, right of objection

Summarizing the above, by entering our site and in order to complete your browsing and enjoy a service, you must consent either each time you enter or once with your registration or in all or individually in one of the following: a) in the collection, processing, storage and transmission of your personal data for the performance of the service you desire, b) in the processing of your preferences for the compilation of your profile, c) in the sending of informative and promotional e-mails or e-mails, d ) the use of cookies as described in detail above, e) the transmission of personal data to third parties.


The above express consent may be revoked at any time. Please understand if you apply the objection / revocation of your consent may take some time for technical reasons and in the meantime you continue to receive notifications from us.


For the purposes of revoking your consent or objection, a simple notification is sufficient. For this purpose, you can use our contact details (paragraph 1) at no charge. To the extent that you receive information from us via email, you can even more easily by clicking on the link included in the email.


12. Visiting third party websites

An existing website may contain links to third party websites. We are not responsible for data protection measures for external websites that you may access through these links. Please be informed about the protection of your data on these external websites.


13. Modifications to this Data Protection information

We always want to present you with attractive services and original content. Therefore, it may be necessary to update and modify this data protection update. For this reason, we recommend that you keep up to date with any changes to this page on a regular basis.


To the extent that such modifications may affect your consent, we will inform you of this separately. This Privacy Policy was last modified on October 4, 2021.


14. What is the applicable law during the processing of your Data by us?

Applicable Law is the Greek Law, as formulated in accordance with the General Data Protection Regulation 2016/679/EU, the Greek Law 4624/2019 and in general the current national and European legal and regulatory framework for the protection of personal data.


The competent courts for any disputes arising related to your Data are the Courts of Katerini.


Where can you go if we violate the applicable law for the protection of your Personal Data?

You have the right to submit a complaint to the Hellenic Data Protection Authority (postal address 1-3 Kifissias, PC 115 23, Athens, tel. 210 6475600, e-mail address, if you consider that the processing of your Personal Data violates the applicable national and regulatory framework law for the protection of personal data.

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